Technical Services Manager

Technical Services Manager
Location: Hedge End, Southampton
Salary: Competitive + benefits
Contract: Full-time, Permanent

We’re looking for a hands-on Technical Services Manager to take ownership of product support, training, and technical expertise for a fast-growing technology distributor.

This is a role where you’ll be the go-to technical expert — solving customer issues, delivering engaging training, and supporting sales with the know-how to win deals. If you enjoy working with cutting-edge communications technology and want a role where you can grow into a leadership position, this is the opportunity for you.

What you’ll do:

Be the technical lead across a range of communication and technology products.

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Provide first-line support and quick problem resolution for customers.

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Deliver product training and demos (online and in person).

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Work closely with the sales team, providing technical input to secure new business.

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Build resources like guides, videos, and FAQs to empower customers.

What we’re looking for:

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Strong background in IT, electronics, or communications technology.

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Confident communicator — able to explain technical concepts simply.

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Experience troubleshooting technical issues with a customer-focused approach.

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Comfortable delivering training or product demonstrations.

Desirable experience:
Two-way radio, RF, Push-to-Talk (PTT), LTE comms, military/emergency comms, IT networking, or UAV/drone tech.

What’s on offer:

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Competitive salary + benefits package.

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20 days’ holiday plus bank holidays (increasing with service).

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Company pension (after probation).

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Free on-site parking + healthy lunches provided.

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Clear progression path into a Technical Lead role