Customer Success Advocate

Belfast

11 months ago

Applications closed

Related Jobs

View all jobs

Senior Aircraft Technician

Chief Technician

Senior Technician

Graduate Recruitment Consultant/Trainee

Store Manager

Assistant Manager

Customer Success Advocate (CSA)

Your Role

You will be responsible for development and nurturing the relationships of our client’s largest enterprise customers. As part of a global technology company, you will promote retention, loyalty and drive a world class customer experience.

You will be the primary contact for customer intake, onboarding, contract management and issue prevention, creating a near effortless journey throughout the customers lifecycle.

The CSA team is vital to long-term growth & profitability. We will be successful when our customers recognize they are receiving tangible value from our products and services.

Candidate Characteristics

A highly energetic and relationship driven customer facing individual who is knowledgeable about the technology marketplace, dynamics, and trends and wants to make an impact on the future of communications. You bring to the organisation the following proficiencies:

·       Leadership qualities with high integrity.

·       Out of the box problem solver.

·       Ability to influence through persuasion, negotiation, and consensus building.

·       Ideally have a combined background of both pre-sales and post-sales experience.

·       Strong analytical skills and a deep understanding of value drivers in recurring revenue business models with ability to translate data into meaningful insights.

·       Relentless passion to drive business growth.

·       A dynamic personality that is collaborative, compassionate, passionate, and customer focused.

·       Results-driven mentality, with a bias for speed and action and a relentless passion for increased revenue and growth.

·       Interface and manage all levels of a matrix global organisation.

·       Proven track record of working directly with customers under exciting circumstances.

Responsibilities

·       Closely collaborating with Sales to facilitate a positive and welcoming customer onboarding experience. Ensuring expectations are documented, agreed, and achievable.

·       Develop Customer Playbooks defining (& documenting) Key Success Indicators based on Customer Persona’s, Customer engagement plans, and a comprehensive Customer Success Strategic Plan.

·       Drive and influence value, usage and adoption of our products and services using analytics and methodologies.

·       Foster success-oriented, accountable environment within the Services organisation.

·       Establish yourself as the de facto trusted advisor with all customers by developing rock solid customer relationships across your customer’s business.

·       Drive new business growth, through greater advocacy and reference-ability.

Minimum Requirement

Min 2+ years in telecom/software/SAAS industry in a customer engagement role. Ideally proven strong Services and Customer facing role experience.

Excellent communication & presentations skills

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Feb 12, 2026

Careers

How Many UAV Tools Do You Need to Know to Get a UAV Job?

If you’re aiming for a role in the Uncrewed Aerial Vehicle (UAV) industry, it can feel like every job advert expects you to know a never-ending list of tools: flight control systems, autopilot frameworks, simulation platforms, sensor suites, communication stacks, mission planning software, GIS tools — and on it goes. With so many names and acronyms, it’s easy to feel overwhelmed and assume you must learn every tool under the sun before you’ll be taken seriously by employers. Here’s the honest truth most UAV hiring managers won’t say out loud: 👉 They don’t hire you because you know every tool — they hire you because you can use the right tools to solve real UAV problems safely, reliably and in context. Tools matter — absolutely — but they always serve a purpose: solving problems, reducing risk, improving performance, or guiding safer operations. So the real question isn’t how many tools you should know — it’s: which tools you should master, in what context, and why. This article breaks down what employers actually expect, which tools are essential, which are role-specific, and how to focus your learning so you look credible, confident and job-ready.

Feb 3, 2026

Jobs

What Hiring Managers Look for First in UAV Job Applications (UK Guide)

Whether you’re aiming for roles in UAV design, robotics/controls engineering, autonomy & computer vision, flight test & certification, embedded systems, operations, ground control software, systems integration or regulatory compliance, the way you present yourself in an application can make or break your chances — and that often happens before the hiring manager reads past your first few lines. In the UK UAV/jobs market, recruiters and hiring managers scan applications rapidly. They look for relevant experience, measurable delivery, technical credibility, domain awareness and safety/regulatory understanding — often making a decision within the first 10–20 seconds. This guide breaks down exactly what hiring managers look for first in UAV applications, why those signals matter, and how to structure your CV, portfolio and cover letter so you get noticed — not filtered out.

Jan 24, 2026

Education

The Skills Gap in UAV Jobs: What Universities Aren’t Teaching

Unmanned Aerial Vehicles (UAVs) — commonly known as drones — are among the fastest-growing technologies globally. From infrastructure inspection and agriculture to emergency response, surveying, logistics and defence, UAVs are transforming how organisations gather data, deliver services and improve efficiency. In the UK, demand for UAV professionals is increasing rapidly. Yet despite a growing number of graduates with engineering, robotics or aerospace backgrounds, employers continue to report a persistent problem: Many graduates are not ready for real UAV jobs. This is not a reflection of intelligence or academic effort. It is a widening skills gap between what universities teach and what employers actually need in the UAV sector. This article explores that gap in depth — what universities do well, where programmes fall short, why the divide exists, what employers actually want, and how jobseekers can bridge the gap to build a successful career in UAVs.