Telesales Account Manager

We have an exciting opportunity for an enthusiastic Sales Support/Telesales Coordinator to manage a territory of around 120 existing accounts and to prospect for new business. The role is office based and will require a degree of telesales, account management, prospecting new customers and sales support.
The selected candidate will be able to use their own initiative to find and generate new leads and business. They will be responsible for closing sales deals over the phone and maintaining good relationships with their existing customer base.
They will play an active role in the sales team supporting the Field Sales Managers and Agents on a day-to-day basis. Pro-actively sourcing and finding potential new customers, diary keeping and covering the field team holidays.
They will need to be self-motivated with a great telephone manner and a persuasive personality who can work both on their own and as part of a team.
As with any sales role the selected candidate will need to be a great listener and communicator, with superior people skills, going above and beyond wherever possible.
They must be comfortable presenting products over the phone. The goal is to help the company grow by bringing in new customers along with developing existing business.
Responsibilities include:
· To provide a professional Telesales Service on a daily basis to customers. 80% of the role is managing an existing customer base of around 120 current accounts from retailers, online resellers, and commercial/trade customers. 20% of the role is targeting new customers from an extensive database of opportunities and supporting the field sales team with new customer enquiries.
· To ensure all existing customers have a forward call scheduled each day.
· Contact potential or existing customers to inform them about a product or service using the existing prospect data bases provided.
· Aim for 30 quality calls each day from existing customers and your prospects.
· To be highly knowledgeable about the products and the company to answer accurately customer questions.
· Develop an understanding of your customer businesses and requirements to help increase repeat sales.
· Direct prospects to the field sales team when needed and beneficial for a face-to-face meeting.
· Enter and update customer information in “Sales I” account CRM card after each call using the 3-step method.
· Take and process orders in an accurate manner.
· Go the “extra mile” to meet sales quota and facilitate future sales.
· To assist the AM’s with securing appointments when needed.
· Keep records of calls and sales on your daily call report and note useful information.
· To update the back-order reports as required.
Requirements
· Experience in a sales environment or customer service role.
· Proven track record of successfully meeting sales quota preferably over the phone.
· Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
· Ability to learn about products and services and describe/explain them to prospects.
· Excellent communication and interpersonal skills.
· Cool-tempered and able to handle rejection.
· Outstanding negotiation skills.
· Relevant GCSE with English and Maths
What we will provide:
· 20 days annual leave plus all public/bank holidays (additional holiday buy back scheme)
· Contributory workplace pension scheme
· Free parking at our site
· Employee assistance program to support & advise with well-being
· Range of training/development & potential progression opportunities
· Employee discount scheme
· Long service awards (10-30 years)